Warranty

ONE YEAR WARRANTY INFORMATION

 

Riches & Lee will provide, at no charge to you, a one (1) year of warranty protection for products purchased directly from Riches & Lee at www.RichesAndLee.com and approved sellers. This warranty does not apply to refurbished or blemished products, and all other warranty terms and conditions apply. Please refer to the warranty statement included with your product or located at www.RichesAndLee.com, or call us our UK office on (020) 8133 2619 or USA office on (646) 583 3032.

UNAUTHORIZED DEALER LIST AND WARNING

 

A note about sellers on Amazon.com: Many resellers who sell through Amazon.com are not authorized dealers of Riches & Lee products. When purchasing Riches & Lee products on Amazon.com, it is important to note where the product is being "shipped from" and "sold by," which is stated clearly in the header for each product. Please locate the seller’s name on our Authorized Online Dealer List or contact us directly before you purchase:

 

UK office:(020) 8133 2619

USA office: (646) 583 3032

 

REMINDER: WARRANTIES ARE NON-TRANSFERABLE. SECOND-HAND ITEMS, INCLUDING SALES FROM WEBSITES SUCH AS EBAY, CRAIG'S LIST AND AMAZON ARE NOT COVERED BY A MANUFACTURER'S WARRANTY, UNLESS THEY ARE SOLD BY THE APPROVED VENDORS BELOW:

 

Riches & Lee

Amazon.com (Must be sold by Amazon directly, and NOT a 3rd-Party seller.

 

3rd-Party sellers on websites such as Amazon, Ebay and Craigs List do NOT come with our warranty and are counterfeit. If you are shopping on Amazon.com please make sure you are only buying from the sellers listed above.

 

Riches & Lee products are sold in the United States through a network of authorized dealers selected by Riches & Lee. Some of these dealers may have Internet sites on which they are authorized by Riches & Lee to sell a select mix of our products. Riches & Lee dealers have been chosen for their ability to properly represent, sell and, in most cases, service Riches & Lee products. Riches & Lee provides a warranty on products sold only by our authorized dealers.

 

Unfortunately, Riches & Lee products are sometimes sold by companies that are not authorized to do so. Goods sold by these unauthorized companies are not purchased from Riches & Lee; instead they are acquired from a host of other sources. Due to the nature of the goods sold by unauthorized dealers and their business practices, products sold by unauthorized dealers are not entitled to Riches & Lee warranty coverage. We are using our best efforts (including this warning) to prohibit these companies from taking advantage of consumers, but these practices still exist. We urge you to use diligence when selecting a dealer to make your purchase.

 

Riches & Lee products sold by unauthorized dealers sometimes are purchased on a secondary "gray" market and can be pirated goods not produced by Riches & Lee, damaged, defective or so-called "B" stock goods, or stolen goods.

 

BEWARE OF COUNTERFEIT RICHES & LEE PRODUCTS.

 

Like many premium goods, Riches & Lee products are being duplicated and sold, usually at drastically reduced prices and diminished quality. These products do not meet Riches & Lee standards and are not covered under Riches & Lee warranty. If you would like to report a suspected counterfeit Riches & Lee product or have questions concerning this issue, please contact Customer Service at our UK office on (020) 8133 2619 or USA office on (646) 583 3032. We appreciate your help in maintaining the integrity of the Riches & Lee brand.

 

BEWARE OF SERIAL NUMBER ALTERATIONS.

 

Many times, these products have serial numbers that have been changed or even removed all together by the unauthorized reseller. Any product represented to be built by Riches & Lee that does not have a serial number issued by Riches & Lee should be held suspect by the customer. Removal or alteration of the original Riches & Lee serial number will automatically void the warranty on that product. Unauthorized dealers either knowingly deceive the consumer by telling them the product is covered by the manufacturer's warranty, or they attempt to make repairs themselves. Repairs made by an unauthorized dealer may not meet Riches & Lee standards due to the use of inappropriate parts or repair by untrained personnel.

 

Some unauthorized resellers remove serial numbers and product registration cards or replace our mailing address with their own to avoid detection. For that reason, if your new Riches & Lee product has no serial number or an obviously altered serial number label, or if there are not matching serial numbers both on the product and on a bar code label on the Riches & Lee box it was received in, immediately contact whoever you purchased that product from for resolution.

 

The best resolution would be shipment back to that seller for a full refund. Many web sites change names and locations frequently so they cannot be reached to solve customer problems. Other sites simply go out of business.

 

MAKE SURE YOU PURCHASE FROM AN AUTHORIZED RICHES & LEE DEALER.

 

If you have any questions, please contact us.